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2 Notifications

Source: TI_Host_to_Host_Client_User_Manual_v52.pdf Document pages: 41-48 PDF pages: 41-48

1.16 Checklists for required documents

Use these checklists for near real time and real time functionality to ensure that you have provided all the required documents to Nedbank and that you have completed all the required steps to make your TI products operational.

Documentation required by Nedbank:

For near real time and real time functionality No Item Comment a TI application form Depending on which TI product you have selected. b Main participant resolutions c Master Electronic Banking Agreement (MEBA) Required with a new profile or MEBA that was signed before 2009 d Services Required (Schedule 1) Only when a new application for a product is required e Pricing fees schedule (Schedule 2) Only when a new application for a product is required f Participant resolution h Signature card Only required with a new profile

2.1 What is the Notification service?

The Notification service will send you a SMS or email, informing you of any transaction processed on your account as well as other value added Notification options eg low balance alert. You can receive Notifications on any current or savings account you hold with Nedbank.

The Notification service is a dynamic solution that will allow you to customise the Notification to suit your business needs. You can set up to 9 999 different types of Notifications, each on a separate Notification instance ie you can have different Notification instances for the Chief financial Officer and a different Notification instance for the debtors clerk.

Each instance is customisable to send out specific Notifications to specific recipients, ie each instance setup allow you to:

  • Specify the account/s to be notified on
  • Specify the type of transaction to be notified on

  • Specify the value of the transaction to be notified on eg if a company has mandates in place you can setup the instance to only send transaction above a certain value to the CFO

  • The option of receiving certain Value Added Notifications eg to be notified if your account balance drops below a specified amount or if the usage of your account overdraft limit reaches a certain percentage.

  • Specify a time preference, if you would not like to receive Notifications during specific hours of the day eg only send Notifications between 8am and 5pm
  • Specify up to 10 email addresses or cellphone numbers

2.2 Key features of Notifications

A. Real time Notifications

Nedbank will send out the Notification within 60 seconds of the transaction reflecting on your current or savings account.

Note: Nedbank will delay sending your Notifications if it is outside your selected time preference (eg 8am to 5pm) and only send the Notification when your time preference has been met.

B. Notification instances

You have the option of setting up to 9999 different Notification instances. You can customise each instance with the following settings:

  • Instance name
  • Specify accounts
  • Choose delivery method
  • Choose language preference
  • Specify the transactions you would like to be notified on for the selected accounts
  • Specify if you would like to be notified only if the transaction is above a certain value
  • Option to receive Value Added Notifications
  • Option to receive NetBank Business Notifications
  • Option to receive Notifications only during a specified time of day

Example: You can set up an instance and name it 'Debtors Clerk Notifications'. This instance can then be customised so that Notifications are sent only to the debtors clerks in your company. You can select the accounts the de btors clerks should receive Notifications on, as well as which Notifications they should receive.

C. Customised Notifications

Each Notification instance can be customised with the following options:

a) Instance name

You as the customer can decide on the instance name that will best suite your business needs eg, CEO Notification or Accounting department Notification. The instance name can accommodate alphanumeric characters up to a maximum of 30 characters, no special characters are allowed.

Note: After adding a new Notification instance, Nedbank will allocate each instance a unique instance number. If you require Nedbank to perform any changes to an existing Notification instance on your behalf, the relevant maintenance form will need to be submitted. All maintenance forms must include the instance name and number.

b) Specify accounts

You can select one or multiple accounts on which to receive Notifications for this instance. The only accounts types that are available for selection are current and/or savings accounts loaded on your profile.

Note: If an account is closed it will automatically be deleted of all Notification instances. If it is the only account loaded on the instance the instance will also be deleted.

c) Choose delivery method

You can choose to receive your Notifications via SMS or email at an instance level. If you require the Notification to be sent via email and SMS, you will need to load a separate instance for each delivery method.

d) Choose language preference

You can choose to receive your Notification in English or Afrikaans at an instance level. If you require the Notification to be sent to some recipients in English and some in Afrikaans you will need to load a separate instance for each language preference.

e) Specify the transactions you would like to be notified on for the selected

accounts

  • You can choose to receive a Notification on all transactions processed on the selected accounts or

  • You can choose to receive a Notification on specific transaction types. The following transaction types are available for selection:

Credit Notifications (money in) o All credits, or specify on or more of the following transactions: ~ Cash deposits ~ Cheque deposits ~ Mixed deposits ~ Electronic deposits

Debit Notifications (money out) o All debits, or specify on or more of the following transactions: ~ Cash withdrawals ~ Debit orders ~ Electronic payments ~ Electronic transfers ~ POS purchases

Note: You can select a combination of debit and credit transaction types on which to be notified.

No transaction Notification You will select this option if you do not want to be notified about any transactions on the account, but still want to receive value added and/or NetBank Business limit Notifications.

f) Specify if you would like to be notified only if the transaction is above a certain amount You can choose to receive Notifications, only if it is above a certain amount for the selected transaction types eg, cash deposits more than R500.

g) Option to receive Value Added Notifications

  • Low-balance alerts You can choose to receive a Notification when your account reaches a specified balance. The amount you specify applies to your current / book balance and not your available balance.

  • Balance only You will receive a separate Notification for each account selected. This Notification will provide you a view of the available and current / book balance for each account at that time. You can select to receive this Notification once in the morning and/or once in the afternoon.

  • Changes in client information You can choose to receive a Notification if any change has been made to your customer record eg contact numbers or addresses.

  • Consolidated information only You can choose to receive a Notification that will provide you with a summary of all transactions processed on your account. The Notification will include the value of the total debits and credits processed on your account up until the time of sending the Notification. When sending the Notification Nedbank will check your account available balance and include it in the Notification. The first Notification will be sent at 9am and the second Notification will be sent at 5pm

  • Overdraft limit You can choose to receive a Notification when usage of your overdraft limit has reached a specified percentage. The usage of your overdraft limit is checked at 9am and 5pm. This only applies to account overdraft limits and not to group limits.

h) Option to receive NetBank Business limit Notifications:

You can choose to be notified on any one or combination of the following limits:

  • NetBank Business payment limits: Profile (monthly and/or daily) User (daily only) Account (monthly and/or daily)

  • NetBank Business transfer limits: Profile (monthly and/or daily) User (daily only) Account (monthly and/or daily)

  • NetBank Business collection limit: Profile (monthly and/or daily) User (daily only)

You will receive a Notification when the usage of your specified limits have been reached. This only applies to client-imposed limits or Nedbank credit limits for payments, transfers and collections.

i) Option to receive Notifications only during a specified time of day

You can choose to receive Notifications all day, or only during a specified time interval. If a transaction is processed on your account outside your selected time the Notification will be generated in real time but not delivered until your time preference has been met. The selected time preference does not apply to the following Notification types:

  • Balance only You will always receive the Notification at the selected time(s)

  • Consolidated information You will always receive a Notification at 9am and 5pm

  • Overdraft usage You will always receive a Notification at 9am and 5pm

  • Overnight transactions (Debit orders, interbank electronic deposits) You will receive these Notifications between 7am and 8am

D. Notification details

Depending on the transaction and the Notifications you requested, you will receive the following details:

  • The channel through which the transactions occurred, eg ATM, Branch or Electronic Banking.
  • The type of transaction, eg payment or transfer.
  • The transaction amount.
  • Your statement reference.
  • The location or area where the transaction occurred, for Notifications generated for card transactions.
  • The date and time that the Notification was generated.
  • The available balance on the account at the time indicated on the Notification.
  • The current / book balance on the account at the time indicated on the Notification (only available on the email Notification)

2.3 Adding or maintaining Notification instances

Notification instances can be added or maintained electronically or via paper forms.

a) An administrator who has self-maintenance on NetBank Business that can set up and maintain Notification instances electronically, available on NBB under the Admin > Transaction Information Settings > Notifications menu items.

b) Clients who do not have NetBank Business can add or maintain instances by completing and submitting a new application or maintenance form. The following maintenance forms are available on NetBank Business or via the helpdesk:

  • MR5D: Profile settings

To add the Notification product to an existing profile.

  • MRTIN1: Add Nedbank account same legal entity

Add a same legal entity account on to your existing Notification instances. Please note, an account has to be on your profile before it can be added to an instance. If the requested accounts are currently not on your profile it will be added to your profile.

  • MRTIN2: Add Nedbank account other legal entity

Add another legal entity account on to your existing Notification instances. Please note, an account has to be on your profile before it can be added to an instance. If the requested accounts are currently not on your profile, a participant resolution or power of attorney will be required.

  • MRTIN5A: Add Notification instance

Add a new Notification instance to an existing profile. This form can only be used, if the Notification product is already activated on the profile. To activate the product please complete the MR5D.

  • MRTIN5B: Amend /Delete Notification instance

To amend the settings or delete an existing Notification instance. Please note you cannot amend or delete the recipients or accounts on existing instances using this maintenance request. You will need to complete the MRTIN25 to delete / amend recipients and the MRTIN8 to delete an account.

  • MRTIN6: Charge detail amendment

To amend your nominated charge accounts for the Notifications product.

  • MRTIN8: Delete accounts from Notification instances

To delete accounts from existing instances. Please note it will not be deleted off your profile. If it is the only account linked to the existing instance, the instance will be systematically deleted.

  • MRTIN25: Update recipient details

To add / amend / delete recipients on existing instances.

c) Maintenance Forms can be submitted to Nitro in the following ways:

  • Fax: 0860 110 782 Only Tiff, Tif or PDF files will be processed

  • E-Mail: Transactionalbankingmaintenance@nedbank.co.za

  • Only Tiff, Tif or PDF files will be processed

  • There must be an attachment
  • If no valid attachments are found in the email then the email is rejected and a mail is sent to the sender to notify them that no valid attachments were found

2.4 Benefits of Notifications to your business

A. Cashflow management

You will be aware of any movement of funds in your accounts, which will assist with your cashflow management.

B. Fraud / Risk awareness

  • You will be aware of any changes in your details, eg cellphone numbers.
  • You will be able to identify any unauthorised activity on your accounts.

C. Convenience

  • Your business will be mobile - you will be able to keep track of transactional activities on your accounts no matter where you are.
  • Assistance with inventory control / goods dispatching will result in improved service delivery to your customers.

2.5 Pricing Refer to section 1.10 in the manual.

2.6 Frequently Asked Questions (FAQ)

Q: What is a Notification instance? A: A Notification instance is a grouping of accounts, preferences and recipients.

Example: You can have a Notification instance for the CEO and a different instance for the debtors clerk ie you can set up an instance and name it 'Debtors Clerk Notifications'. This instance can then be customised so that Notifications are sent only to the debtors clerks in your company. You can select the accounts the debtors clerks should receive Notifications on, as well as which Notifications they should receive.

Q: How many instances can be setup on a profile? A: You can setup 9999 different Notification instances on a single profile.

Q: How many recipients can I have on each instance? A: You can add up to 10 recipients on an instance.

Q: What delivery methods are available for Notifications? A: You have the option to select email or SMS. An instance can only have one delivery method. TIP: If you require a Notification for a specific group of preferences to be sent to both delivery methods, then 2 instances will need to be setup.