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2.2 Key features of Notifications

Source: TI_Host_to_Host_Client_User_Manual_v52.pdf Document pages: 42-45 PDF pages: 42-45

  • The option of receiving certain Value Added Notifications eg to be notified if your account balance drops below a specified amount or if the usage of your account overdraft limit reaches a certain percentage.
  • Specify a time preference, if you would not like to receive Notifications during specific hours of the day eg only send Notifications between 8am and 5pm
  • Specify up to 10 email addresses or cellphone numbers

A. Real time Notifications

Nedbank will send out the Notification within 60 seconds of the transaction reflecting on your current or savings account.

Note: Nedbank will delay sending your Notifications if it is outside your selected time preference (eg 8am to 5pm) and only send the Notification when your time preference has been met.

B. Notification instances

You have the option of setting up to 9999 different Notification instances. You can customise each instance with the following settings:

  • Instance name
  • Specify accounts
  • Choose delivery method
  • Choose language preference
  • Specify the transactions you would like to be notified on for the selected accounts
  • Specify if you would like to be notified only if the transaction is above a certain value
  • Option to receive Value Added Notifications
  • Option to receive NetBank Business Notifications
  • Option to receive Notifications only during a specified time of day

Example: You can set up an instance and name it 'Debtors Clerk Notifications'. This instance can then be customised so that Notifications are sent only to the debtors clerks in your company. You can select the accounts the de btors clerks should receive Notifications on, as well as which Notifications they should receive.

C. Customised Notifications

Each Notification instance can be customised with the following options:

a) Instance name

You as the customer can decide on the instance name that will best suite your business needs eg, CEO Notification or Accounting department Notification. The instance name can accommodate alphanumeric characters up to a maximum of 30 characters, no special characters are allowed.

Note: After adding a new Notification instance, Nedbank will allocate each instance a unique instance number. If you require Nedbank to perform any changes to an existing Notification instance on your behalf, the relevant maintenance form will need to be submitted. All maintenance forms must include the instance name and number.

b) Specify accounts

You can select one or multiple accounts on which to receive Notifications for this instance. The only accounts types that are available for selection are current and/or savings accounts loaded on your profile.

Note: If an account is closed it will automatically be deleted of all Notification instances. If it is the only account loaded on the instance the instance will also be deleted.

c) Choose delivery method

You can choose to receive your Notifications via SMS or email at an instance level. If you require the Notification to be sent via email and SMS, you will need to load a separate instance for each delivery method.

d) Choose language preference

You can choose to receive your Notification in English or Afrikaans at an instance level. If you require the Notification to be sent to some recipients in English and some in Afrikaans you will need to load a separate instance for each language preference.

e) Specify the transactions you would like to be notified on for the selected

accounts

  • You can choose to receive a Notification on all transactions processed on the selected accounts or

  • You can choose to receive a Notification on specific transaction types. The following transaction types are available for selection:

Credit Notifications (money in) o All credits, or specify on or more of the following transactions: ~ Cash deposits ~ Cheque deposits ~ Mixed deposits ~ Electronic deposits

Debit Notifications (money out) o All debits, or specify on or more of the following transactions: ~ Cash withdrawals ~ Debit orders ~ Electronic payments ~ Electronic transfers ~ POS purchases

Note: You can select a combination of debit and credit transaction types on which to be notified.

No transaction Notification You will select this option if you do not want to be notified about any transactions on the account, but still want to receive value added and/or NetBank Business limit Notifications.

f) Specify if you would like to be notified only if the transaction is above a certain amount You can choose to receive Notifications, only if it is above a certain amount for the selected transaction types eg, cash deposits more than R500.

g) Option to receive Value Added Notifications

  • Low-balance alerts You can choose to receive a Notification when your account reaches a specified balance. The amount you specify applies to your current / book balance and not your available balance.

  • Balance only You will receive a separate Notification for each account selected. This Notification will provide you a view of the available and current / book balance for each account at that time. You can select to receive this Notification once in the morning and/or once in the afternoon.

  • Changes in client information You can choose to receive a Notification if any change has been made to your customer record eg contact numbers or addresses.

  • Consolidated information only You can choose to receive a Notification that will provide you with a summary of all transactions processed on your account. The Notification will include the value of the total debits and credits processed on your account up until the time of sending the Notification. When sending the Notification Nedbank will check your account available balance and include it in the Notification. The first Notification will be sent at 9am and the second Notification will be sent at 5pm

  • Overdraft limit You can choose to receive a Notification when usage of your overdraft limit has reached a specified percentage. The usage of your overdraft limit is checked at 9am and 5pm. This only applies to account overdraft limits and not to group limits.

h) Option to receive NetBank Business limit Notifications:

You can choose to be notified on any one or combination of the following limits:

  • NetBank Business payment limits: Profile (monthly and/or daily) User (daily only) Account (monthly and/or daily)

  • NetBank Business transfer limits: Profile (monthly and/or daily) User (daily only) Account (monthly and/or daily)

  • NetBank Business collection limit: Profile (monthly and/or daily) User (daily only)

You will receive a Notification when the usage of your specified limits have been reached. This only applies to client-imposed limits or Nedbank credit limits for payments, transfers and collections.

i) Option to receive Notifications only during a specified time of day

You can choose to receive Notifications all day, or only during a specified time interval. If a transaction is processed on your account outside your selected time the Notification will be generated in real time but not delivered until your time preference has been met. The selected time preference does not apply to the following Notification types:

  • Balance only You will always receive the Notification at the selected time(s)

  • Consolidated information You will always receive a Notification at 9am and 5pm

  • Overdraft usage You will always receive a Notification at 9am and 5pm

  • Overnight transactions (Debit orders, interbank electronic deposits) You will receive these Notifications between 7am and 8am