1.7 System Availability

Source: TI_Host_to_Host_Client_User_Manual_v52.pdf Document pages: 17 PDF pages: 17

Note: Nedbank holds your data of previous transactions or files sent for a period of 90 days, therefore you can only request a resend of a transaction or file up to 90 days in the past. The resend transaction or file will be formatted and sent based on the current template and delivery address captured on your instance, and not the original settings at the time the file was first sent.

1.6 Responsibilities

It is your responsibility to ensure that connectivity is active and operational in order to receive transaction information.

• You are responsible for the provision and cost of the delivery protocol.
• The TI service will be interrupted periodically for hardware and software maintenance.

Note: Nedbank system maintenance is scheduled daily between 23:45 and 00:30. All transactions processed during this maintenance slot will be delivered once the maintenance has been completed.

1.8 TI service support

1.8.1 Host connectivity support

Client integration services (CIS) will provide you with contact details for a support person to handle all host to host related queries:

Contact number: 011 295 8737 / 083 627 7712 Email: h2hcs@nedbank.co.za

1.8.2 Internet banking (NetBank Business) connectivity support

For any queries related to Notifications, PTI, FTI and IOD on NetBank Business (NBB) contact NCCS for support:

Corporate Banking clients: 0860 102 187 Business Banking clients: 0860 111 055 NCC Relationship Banking clients: 0860 116 400 From outside South Africa: +27 (0)11 710 4311