1.5 Resend of transactions and files¶
Source: TI_Host_to_Host_Client_User_Manual_v52.pdf Document pages: 16 PDF pages: 16
A. Resend of transactions¶
a) Products to receive resent transactions¶
The resend of real time transactions is only available to Notifications and PTI.
b) Resend addresses¶
For the PTI product you can request the bank to resend transactions to the delivery address on the instance or to the alternate email address. Transactions can only be sent to the alternate email address if the alternate email address is currently captured on your PTI instance.
If the alternate email address is not currently captured on the instance you can update it on NetBank Business or for Host clients send through a maintenance request. If the resend key is greater than 0 it indicates that this is a resend of a previous transaction.
B. Resend of files¶
a) Products to receive resent files¶
This functionality is only available for files that were sent for the IOD, FTI and PTI products.
b) Resend addresses¶
You can request the bank to resend the file to the delivery address on the instance or to the alternate email address. The file can only be sent to the alternate email address if the alternate email address is currently captured on your instance.
If the alternate email address is not currently captured on the instance you can update it on NetBank Business or for Host clients send through a maintenance request. In field 25 of the TI file name the R indicates that this is a resend of a previous file.
C. How to request a resend¶
a) Host Clients¶
You may contact Client Integration Support should you require any of your transactions or files to be resent. Refer to 1.8.1 for contact details
b) NetBank Business Clients (SMS / Email delivery protocol only)¶
You may contact the NetBank Business Help Desk to request your transactions or files to be resent. Refer to 1.8.2 for Internet banking contact details
Note: You can only request to resend the original file once a day. If you do not receive the resend, you will have to wait for the next business day to request the resend of that file.