1.12 High level onboarding process for TI host to host delivery protocols

Source: TI_Host_to_Host_Client_User_Manual_v52.pdf Document pages: 35 PDF pages: 35

Note: FTP is no longer supported by Nedbank.

Identifies client need for TI Sales manager Client CIS Generates proposal of TI offering for client Setup meeting with client to discuss proposal Initiate client application Setup initial meeting with CIS and client to discuss options End Client accepts proposal Yes, client wants to take up TI Initial workshop to discuss TI product - connectivity protocol requirements Setup technical workshop with client and Nedbank Technical workshop to gather and explain technical process to be followed for TI to setup - connectivity protocol requirements, file formats etc. Project plan to be put together Provide client with application form for signature Submit document for vetting and loading Vetting and loading successful Client to sign documents and fax to Nedbank or hand to sales manager Client confirms connectivity working Client confirms receipt of transactions Client confirms transactions received in production Ensure connectivity setup between client and Nedbank Generate test transactions Schedule production release date Start 30 day client support